Start a call session
Pick a campaign and a multi-dial mode, then launch your outbound calling session.
A session runs through your outbound calls on a campaign, dialing one or several lines at a time.
Steps
- Open the Dialer in the app.
- Select a campaign: its queue of contacts to call appears.
- Pick a mode:
- Sequential (1 line) — one contact at a time.
- Multi 2 to 5 lines — several numbers dialed in parallel; as soon as a human picks up, you're connected to them and the other lines are hung up.
- Click Start session.
First launch
On your very first session (and whenever you change mic/speaker), an audio check opens so you can verify your hardware. See Test your mic & speaker.
Choosing the number of lines
The more lines, the faster you talk to prospects — but keep the mode in line with your list: in Multi 5, the session only starts if the queue holds enough reachable contacts (see Calling zone & countries).
Pausing or ending
- Pause: stops dialing, keeps the session open.
- End: closes the session and shows the summary (calls made, connects, qualified).
A connect means a human picked up. Voicemail doesn't count as a connect in your stats. See Stats & outcomes for the full breakdown of the metrics.